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ProductsWhat we have built
Tools for the work itself.
Four products. A card deck, two diagnostics, and a government platform. Each a different form of the practice made portable. The range is itself the story.
Most boutique firms make one thing. Four signals the work is coherent enough to take several shapes.
The other three
Portable forms of the practice.
Product 01
Cards Against Bureaucracy
A facilitated session for teams trying to change stuck systems. Built from a decade of work with leaders in Singapore's ministries, provincial governments in Canada, and foundations across three continents. Plays with structured cards that surface real friction patterns fast.
Product detailProduct 02ShiftCX
A CX maturity assessment tool for organizations that want to know how their actual customer experience compares to their aspirations. Self-serve diagnostic on this site. Full version with expert validation available as part of an engagement.
Product detailProduct 03Digital Transformation Readiness
A readiness diagnostic built on the 2023 methodology co-developed with colleagues at Think Digital Associates. Adapted for self-serve use and updated for what the environment now asks of institutions.
Product detailCharactersHow the three diagnostics differ
Three ways of reading
the same team.
The three diagnostics sit in different registers. Some visitors want to measure against a standard. Some want to feel where the friction is. Some want to forward a briefing note upward. We built one of each.
Measurement
“How do we compare?”
ShiftCX scores an organization against an external CX maturity standard. Five dimensions, fifteen sub-dimensions, benchmarked.
Readiness
“Would it stick?”
Digital Transformation Readiness asks whether your organization is architecturally fit for what the AI era requires. Six categories.
Play
“What's slowing us?”
Cards Against Bureaucracy surfaces friction patterns your team already feels, then gives the conversation a structure.
Not sure which one?