ShiftCX · self-assessment
How your organization actually delivers customer experience.
At the end you receive a named pattern, one of six we keep seeing in CX practice, a per-dimension read against a five-level maturity scale, and a specific next move per dimension. Sixteen questions across five dimensions. About twelve minutes. After each section the instrument shows you its preliminary read and asks whether it feels right; your calibration response shapes the result.
Your answers are stored anonymously. We don’t collect your name or email unless you choose to share them at the end.
Based on the ShiftCX maturity model: five dimensions, fifteen sub-dimensions. The full 109-question facilitated assessment is available as part of an engagement.